Parts Request

For all parts requests, we require every customer to fill in an online parts request form. This ensures that we can quickly and effectively deal with your request and get you the correct required parts as soon as possible.

Upon submission of the form you will receive an automatic reply detailing what you have filled in on the request form. Another email will be sent by the parts department to confirm the request has been received and is being processed or has been processed, the email will advise availability of the part/s requested, price of the part/s and any shipping costs, this email may also request further information from you, such as payment details, proof of purchase, warranty etc.

All non-warranty parts require payment of the part before dispatch unless you hold a credit account with Elite Fitness Equipment. This can be done via credit card or by means of direct credit.

All fields below must be filled in before submitting this request successfully. If a field is outlined in red, is left blank, or has incorrect information, it will fail to submit. Successful completion of the request will be displayed as a screen prompt and an email will be sent to you confirming what you submitted. Please double check your email address before submitting as all replies go to this address.

If you are unsure whether your request has been submitted or you require further information before submitting your request, please call 09 258 9067.

Warranty parts will not be shipped until original part has been returned and inspected or has been examined by an Elite Fitness Equipment Limited authorised service person.

By submitting this request as a service and/or parts department customer “I accept and agree” to the following terms and conditions below:

General terms and conditions:

1. That all details submitted on any service or parts request form is true at time of submission.
2. I agree to Elite Fitness Equipment Ltd Standard Terms and Conditions of sale.
3. That all services or parts supplied by Elite Fitness Equipment Ltd remain the property of Elite Fitness Equipment Ltd until payment of such services or parts is paid in full.
4. That pre-payment of goods or services to be supplied may be required, unless I can provide credit card details for payment of any goods or services to be supplied. Or hold a credit account with Elite Fitness Equipment Ltd.

For full warranty terms and conditions please see warranty information page.